Patient Access & Front Desk Specialist

Mercy Co; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Retirement match

Job summary

Mercy Health System is seeking a Front Desk Clerk to greet patients and visitors, coordinate scheduling, and support physicians and clinic staff with clerical tasks. The role emphasizes professional, compassionate patient interactions and accurate data entry.

Training will be provided to ensure privacy compliance and high-quality service. The position requires a high school diploma or equivalent, strong communication skills, and the ability to work under pressure in a fast-paced healthcare

Qualifications

• Strong verbal and written communication skills.
• Proficiency with basic computer tasks including data entry and word processing.
• Excellent customer service skills.
• Attention to accuracy and detail.
• Ability to maintain confidentiality and follow privacy policies.
• Adaptable and professional under pressure.
• Attend Front Desk Training post-hire.

Responsibilities

• Greet, instruct, direct and schedule patients and visitors.
• Enter new and established patient information into the computer.
• Answer incoming calls, set appointments, and dispatch messages.
• Explain insurance claims processes and collect payments where applicable.
• Assist physicians and clinic staff with clerical duties as needed.

Skills

Verbal & written communication

Data entry

Customer service

Attention to detail

Confidentiality

Professional under pressure

Front Desk training

Education

High school diploma or equivalent

Job description

Mercy Health System is seeking a Front Desk Clerk to greet patients and visitors, coordinate scheduling, and support physicians and clinic staff with clerical tasks. The role emphasizes professional, compassionate patient interactions and accurate data entry.

Training will be provided to ensure privacy compliance and high-quality service. The position requires a high school diploma or equivalent, strong communication skills, and the ability to work under pressure in a fast-paced healthcare