Patient Services Associate - Front Desk & Scheduling

Mercy Co; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Tuition assistance

Retirement plan matching

Job summary

Mercy Clinic is hiring a Front Desk Associate to greet patients, schedule appointments, collect co-pays, and manage patient records with confidentiality. The role emphasizes strong communication, basic computer skills, and professional service to patients and visitors.

Minimum qualification is a high school diploma; one year of medical office experience is preferred. You will discuss financial responsibilities and assist with payment options while maintaining patient privacy and accuracy in

Qualifications

• High school diploma or equivalent is required.
• One year of applicable medical office experience is preferred.
• Ability to discuss patient financial responsibility and payment options with professionalism.
• Demonstrated discretion and ability to maintain patient privacy and confidentiality.

Responsibilities

• Greet patients and interact with patients, healthcare professionals and staff.
• Schedule appointments and process documentation with accuracy.
• Maintain patient information with confidentiality and privacy policies.
• Provide excellent customer service and address patient inquiries with tact and diplomacy.

Skills

Verbal and written communication

Basic computer skills

Data entry

Word processing

Customer service

Confidentiality and privacy

Professionalism under pressure

Education

High school diploma or equivalent

Tools

Data entry

Word processing

Job description

Mercy Clinic is hiring a Front Desk Associate to greet patients, schedule appointments, collect co-pays, and manage patient records with confidentiality. The role emphasizes strong communication, basic computer skills, and professional service to patients and visitors.

Minimum qualification is a high school diploma; one year of medical office experience is preferred. You will discuss financial responsibilities and assist with payment options while maintaining patient privacy and accuracy in