Patient-Focused Front Desk Receptionist - Medical Office

ADVOCARE, LLC; Jersey City (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Sick leave

Job summary

Advocare, LLC, a physician-owned partnership across New Jersey, Pennsylvania, and Delaware, is seeking a Front Desk Receptionist to greet patients, manage front-office communications, and support administrative tasks in a dynamic healthcare setting.

The role emphasizes exceptional customer service, professionalism, and accurate scheduling, with responsibilities spanning call handling, appointments, verification, and chart preparation.

Qualifications

• Excellent customer service and communication skills.
• Professionalism, confidentiality, and diplomacy.
• Strong interpersonal skills with diverse individuals.
• Detail-oriented with follow-up and multitasking.
• Adaptable in a fast-paced environment.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Answer incoming calls on a multi-line system professionally and efficiently.
• Schedule and confirm patient appointments.
• Insurance verification, filling required forms.
• Greet patients and visitors and notify the appropriate team member.
• Collect and post co-pays and communicate outstanding balances.
• Check patients out and follow proper check-out protocols.
• Notify the doctor when a patient cancels.
• Type correspondence and office memos as directed.
• Transcribe visit details into medical reports.
• Prepare charts, gather paperwork, and print daily schedules.

Skills

Customer service

Communication

Professionalism

Confidentiality

Interpersonal skills

Detail-oriented

Multitasking

Microsoft Office

Education

High School Diploma

Medical office experience

EMR experience preferred

Computer skills required

Tools

Microsoft Office

Job description

Advocare, LLC, a physician-owned partnership across New Jersey, Pennsylvania, and Delaware, is seeking a Front Desk Receptionist to greet patients, manage front-office communications, and support administrative tasks in a dynamic healthcare setting.

The role emphasizes exceptional customer service, professionalism, and accurate scheduling, with responsibilities spanning call handling, appointments, verification, and chart preparation.