Front Desk & Scheduling Specialist — Patient Care

ADVOCARE, LLC; Philadelphia (Philadelphia County); On-site; USD 19,000 - 29,000; Part time

Benefits offered by this job

Health benefits

Dental & Vision

HSAs/FSAs

401(k) plan

PTO

Commuter benefits

Disability insurance

Job summary

ADVOCARE, LLC is seeking a friendly, organized Front Desk Receptionist to greet patients, manage front-office communications, and support scheduling in a fast-paced healthcare setting in Philadelphia. You will provide excellent customer service and uphold a professional environment for patients, staff, and visitors.

The role involves handling multi-line calls, appointment coordination, check-in/out, and basic clerical tasks.

Qualifications

• High School Diploma or equivalent.
• Front desk or medical office experience preferred.
• Familiarity with electronic medical records (EMR) is a plus.

Responsibilities

• Answer incoming calls on a multi-line telephone system with professionalism and efficiency
• Schedule and confirm patient appointments
• Transfer calls and take accurate messages according to office procedures
• Greet patients and visitors and notify the appropriate team member of their arrival
• Collect and post co-pays and communicate outstanding balances
• Check patients out and follow proper check-out protocols
• Notify the doctor when a patient cancels
• Type correspondence and office memos as directed
• Transcribe visit details into medical reports
• Prepare charts, gather necessary paperwork, and print daily appointment schedules

Skills

Customer service

Communication

Confidentiality

Interpersonal skills

Multitasking

Adaptability

MS Office

Education

High School Diploma or equivalent

Tools

EMR familiarity

Job description

ADVOCARE, LLC is seeking a friendly, organized Front Desk Receptionist to greet patients, manage front-office communications, and support scheduling in a fast-paced healthcare setting in Philadelphia. You will provide excellent customer service and uphold a professional environment for patients, staff, and visitors.

The role involves handling multi-line calls, appointment coordination, check-in/out, and basic clerical tasks.