Patient Services Front Desk Specialist - Flexible Hours

Patient First; Annapolis (MD); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Discounted Medical treatment at any PT

401(k) Retirement Plan (with employer

Paid Annual Leave, Overtime Pay, Doub

Recruitment bonus

Patient Care Performance bonus

Weekend bonus

Job summary

Patient First in Annapolis, MD seeks a Front Desk / Medical Receptionist to assist patients at the kiosk, register them, and support billing and cash handling with warmth and efficiency. You will escort urgent cases to treatment areas, verify demographic, health, pharmacy, and insurance data, and answer billing questions.

The role emphasizes compassionate service, accurate documentation, and reliable teamwork.

Qualifications

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Willing to work at any center due to staffing issue, center emergency, or a reduction of work.

Responsibilities

• Assisting patients using the kiosk prior to registration.
• Escort patients to treatment area for emergency registration and evaluation.
• Handle physician and nurse requests in a timely manner.
• Explain Patient First billing policies, including insurable and non-insurable charges.
• Accurately register patients with excellent customer service.
• Verify patient demographic, health, pharmacy, and insurance information.
• Answer billing questions and provide itemized statements.
• Collect money and issue receipts for visits and supplies.
• Discharge patients and process incurred charges.
• Perform cash handling duties and balance at shift end.
• Receive, send, and distribute correspondence; file and scan documents.
• Complete all checklists and Policy Manager tasks.
• Answer calls and distribute messages promptly.
• Assist with other assignments; operate and maintain EMR and office equipment.
• Stock supplies and maintain front office area.
• Attend staff meetings and be available to assist as needed.

Skills

Communication skills

Typing

Clerical experience

Multitasking

Education

High school diploma or equivalent

Tools

EMR system

Job description

Patient First in Annapolis, MD seeks a Front Desk / Medical Receptionist to assist patients at the kiosk, register them, and support billing and cash handling with warmth and efficiency. You will escort urgent cases to treatment areas, verify demographic, health, pharmacy, and insurance data, and answer billing questions.

The role emphasizes compassionate service, accurate documentation, and reliable teamwork.