Patient Services & Billing Specialist

Patient First; Catonsville (MD); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Disability, Life and Long Term care

401(k) with employer match

Paid Annual Leave

Volunteer Time Off

Bereavement Leave

Overtime Pay

Holiday Pay

Double time on holidays

Discounted medical treatment for staff

Recruitment bonus

Caregiver/Patient care bonuses

Job summary

Patient First is seeking a front office/Billing Support staff member in Catonsville, MD. The role involves assisting patients at the kiosk, directing to registration and treatment areas, and handling billing and insurance questions with care and accuracy.

Responsibilities include processing payments, reconciling cash, updating patient records in the EMR, stocking supplies and maintaining a welcoming front desk. A high school diploma and clerical experience are preferred.

Qualifications

• Basic typing skills.
• Excellent verbal, written and typed communication.
• Ability to prioritize and multitask.

Responsibilities

• Assist patients using the kiosk prior to registration.
• Escort patients to treatment area for registration and evaluation.
• Handle billing requests and explain insurable and non-insurable charges.
• Register patients accurately with excellent customer service and kindness.
• Verify patient demographics, health, pharmacy and insurance information.
• Answer billing and insurance questions and provide itemized statements.
• Collect money and issue receipts for visits and procedures.
• Maintain cash management duties at shift end.
• Operate, use and maintain EMR and office equipment.
• Stock and stockroom organization; clean front office area.
• Attend staff meetings and perform other duties as directed.

Skills

Typing

Communication

Multitasking

Customer service

Education

High school diploma

Clerical experience

Tools

EMR system

Job description

Patient First is seeking a front office/Billing Support staff member in Catonsville, MD. The role involves assisting patients at the kiosk, directing to registration and treatment areas, and handling billing and insurance questions with care and accuracy.

Responsibilities include processing payments, reconciling cash, updating patient records in the EMR, stocking supplies and maintaining a welcoming front desk. A high school diploma and clerical experience are preferred.