Patient Services & Billing Specialist

Patient First; Maryland; On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Disability, Life and Long Term care

401(k) Retirement Plan

Paid Annual Leave

Volunteer Time Off Pay

Bereavement Leave

Emergency Leave Bank

Overtime Pay

Holiday Pay

Double time for holidays

Discounted medical treatment for staff

Recruitment bonus

Patient Care Performance bonus

Job summary

Patient First in Maryland is seeking a front desk/clerical team member to support patient intake, billing, and center operations. You will assist patients at kiosks, escort emergency cases, verify insurance and demographics, and manage cash handling with care and courtesy.

The role emphasizes accurate registration, excellent customer service, and timely communication with physicians, nurses, and billing teams. A strong focus on compassion and efficiency helps maintain steady center operations.

Qualifications

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent verbal, written, and typed communication skills.
• Willing to work at any center due to staffing needs.

Responsibilities

• Assist patients using the kiosk prior to registration.
• Escort emergency patients to the treatment area for registration and evaluation.
• Provide billing information and explain insurable vs non-insurable charges.
• Register patients accurately and deliver excellent customer service.
• Verify patient demographics, health, pharmacy and insurance information.
• Receive, move and stock supplies; maintain front office area.
• Answer calls and distribute messages promptly.
• Complete end-of-shift cash handling and reconcile receipts.
• Attend staff meetings and participate in center operations.

Skills

Basic typing skills

Clerical experience

Customer service

Communication skills

Multitasking

Education

High school diploma or equivalent

Tools

EMR system

Cash handling / POS

Job description

Patient First in Maryland is seeking a front desk/clerical team member to support patient intake, billing, and center operations. You will assist patients at kiosks, escort emergency cases, verify insurance and demographics, and manage cash handling with care and courtesy.

The role emphasizes accurate registration, excellent customer service, and timely communication with physicians, nurses, and billing teams. A strong focus on compassion and efficiency helps maintain steady center operations.