Patient Services & Front Desk Specialist

Advocare, LLC; Westmont (NJ); On-site; USD 21,000 - 29,000; Part time

Job summary

Advocare, LLC is a physician-owned multi-specialty medical group with a strong clinical reputation across New Jersey. The Front Desk Representative role is part-time and on-site in Haddon Township and Mullica Hill, NJ, handling patient check-in/out, scheduling, and billing support.

You will greet patients, verify information, answer calls, and assist with insurance questions while coordinating with clinical and administrative staff to keep the front office professional and efficient.

Qualifications

• High school diploma or equivalent required; medical office administration training a plus.
• Experience with receptionist duties and appointment scheduling.
• Excellent customer service and professional phone etiquette.

Responsibilities

• Greet patients and visitors; manage check-in and check-out processes.
• Answer and direct phone calls; schedule and confirm appointments.
• Collect and verify patient information and documents; process payments.
• Assist patients with billing questions and insurance inquiries within guidelines.
• Collaborate with clinical and administrative staff to maintain a welcoming front office environment.

Skills

Reception duties

Customer service

Communication

Billing knowledge

Attention to detail

Multitasking

Healthcare experience

Phone etiquette

Education

High school diploma or equivalent

Medical office administration training (plus)

Tools

EHR systems

Scheduling software

Office software

Job description

Advocare, LLC is a physician-owned multi-specialty medical group with a strong clinical reputation across New Jersey. The Front Desk Representative role is part-time and on-site in Haddon Township and Mullica Hill, NJ, handling patient check-in/out, scheduling, and billing support.

You will greet patients, verify information, answer calls, and assist with insurance questions while coordinating with clinical and administrative staff to keep the front office professional and efficient.