Front Desk Representative

Advocare, LLC; Westmont (NJ); On-site; USD 21,000 - 29,000; Part time

Job summary

Advocare, LLC is a physician-owned multi-specialty medical group with a strong clinical reputation across New Jersey. The Front Desk Representative role is part-time and on-site in Haddon Township and Mullica Hill, NJ, handling patient check-in/out, scheduling, and billing support.

You will greet patients, verify information, answer calls, and assist with insurance questions while coordinating with clinical and administrative staff to keep the front office professional and efficient.

Qualifications

• High school diploma or equivalent required; medical office administration training a plus.
• Experience with receptionist duties and appointment scheduling.
• Excellent customer service and professional phone etiquette.

Responsibilities

• Greet patients and visitors; manage check-in and check-out processes.
• Answer and direct phone calls; schedule and confirm appointments.
• Collect and verify patient information and documents; process payments.
• Assist patients with billing questions and insurance inquiries within guidelines.
• Collaborate with clinical and administrative staff to maintain a welcoming front office environment.

Skills

Reception duties

Customer service

Communication

Billing knowledge

Attention to detail

Multitasking

Healthcare experience

Phone etiquette

Education

High school diploma or equivalent

Medical office administration training (plus)

Tools

EHR systems

Scheduling software

Office software

Job description

Company Description

Advocare, LLC is a physician-owned and physician-governed multi-specialty medical organization serving communities across New Jersey, Pennsylvania, and Delaware. Since its founding in 1998, Advocare has grown into one of the region’s largest independent physician groups, with over 900 providers at more than 275 locations. The organization cares for approximately 900,000 patients and is widely recognized for its strong clinical reputation. Advocare physicians are consistently ranked among the region’s top doctors by New Jersey and Pennsylvania consumer magazines, reflecting a commitment to high-quality patient care and service.

Role Description

The Front Desk Representative is a part-time, on-site role located in Haddon Township and Mullica Hill, NJ. This position is responsible for greeting patients and visitors, managing check-in and check-out processes, and ensuring accurate collection and verification of patient information and documentation. Billing task. Daily tasks include answering and directing phone calls, scheduling and confirming appointments, handling inquiries about services, and coordinating patient flow in the office. The Front Desk Representative will also process payments, assist with insurance and billing questions within established guidelines, and collaborate with clinical and administrative staff to maintain a professional, welcoming, and efficient front office environment.

Qualifications

• Strong receptionist and front desk skills, including experience with receptionist duties and reservations or appointment scheduling.
• Excellent customer service abilities, with a focus on patient-centered communication and professional phone etiquette.
• Clear and courteous verbal and written communication skills, with the ability to interact effectively with patients, families, and clinical staff.
• Basic computer proficiency, including use of electronic scheduling systems, EHRs, and office software (e.g., email, spreadsheets, practice management tools).
• High attention to detail and accuracy in handling patient records, forms, and payments.
• Ability to manage multiple tasks, prioritize responsibilities, and maintain composure in a busy medical office environment.
• Previous experience in a healthcare, medical office, or customer-facing role preferred.
• Billing and Insurance knowledge
• High school diploma or equivalent required; additional training in medical office administration is a plus.