Patient Services Front Desk Specialist

Heartland Dental LLC; Village of Blasdell (NY); Presencial; USD 19 000 - 25 000; Tempo integral

Resumo da oferta

Heartland Dental LLC seeks a Front Desk Team Member to answer phones, schedule patients, collect co-payments, greet patients, and file records. The role supports clinics by handling essential front desk tasks and maintaining professional communication with patients and staff.

Responsibilities include check-in/out, appointment coordination, paperwork processing, and explaining financial policies. Candidate should possess basic computer skills and dental terminology knowledge.

Qualificações

• Six months of similar job experience.
• Demonstrate ability to assume Patient Services Representative’s essential responsibilities.
• Demonstrate knowledge of effective scheduling.
• Demonstrate and promote superior customer service skills.
• Ability to multi-task.
• Exercise basic knowledge of dental terminology.
• Support corporate vision and strategy.

Responsabilidades

• Answer incoming calls using proper telephone etiquette.
• Check patients in and out.
• Schedule/confirm patient appointments.
• Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
• Collect all co-payments and past due balances on date of service.
• Present financial policies and arrangements accurately to patients.
• Facilitate effective patient flow using the proper callback system.
• Identify, reference and apply insurance coverage and billing.
• Perform basic computer functions.
• Act in a professional manner.
• Other duties as assigned

Descrição da oferta de emprego

Heartland Dental LLC seeks a Front Desk Team Member to answer phones, schedule patients, collect co-payments, greet patients, and file records. The role supports clinics by handling essential front desk tasks and maintaining professional communication with patients and staff.

Responsibilities include check-in/out, appointment coordination, paperwork processing, and explaining financial policies. Candidate should possess basic computer skills and dental terminology knowledge.