Patient Services Front Desk | Scheduling & Billing

Heartland Dental LLC; Getzville (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Heartland Dental LLC in Getzville, NY is seeking a friendly front desk team member to handle phones, greet patients, schedule appointments, and manage filing and payments. This entry-level role supports smooth patient flow and accurate recordkeeping in a busy dental practice.

The position requires basic math, effective scheduling, and professional in-person and phone communication. Training will cover patient check-in/out, insurance processing, and day-to-day clerical tasks to support the

Qualifications

• Six months of similar job experience.
• Ability to perform Patient Services Representative responsibilities.
• High School Diploma or equivalent.
• Knowledge of effective scheduling.

Responsibilities

• Answer incoming calls using proper telephone etiquette.
• Check patients in and out.
• Schedule/confirm patient appointments.
• Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
• Collect all co-payments and past due balances on date of service.
• Present financial policies and arrangements accurately to patients.
• Facilitate effective patient flow using the proper callback system.
• Identify, reference and apply insurance coverage and billing.
• Perform basic computer functions.
• Act in a professional manner.
• Other duties as assigned

Skills

Scheduling

Phone etiquette

Cash handling

Education

High School Diploma or equivalent

Job description

Heartland Dental LLC in Getzville, NY is seeking a friendly front desk team member to handle phones, greet patients, schedule appointments, and manage filing and payments. This entry-level role supports smooth patient flow and accurate recordkeeping in a busy dental practice.

The position requires basic math, effective scheduling, and professional in-person and phone communication. Training will cover patient check-in/out, insurance processing, and day-to-day clerical tasks to support the