Dental Front Desk & Admin Specialist

Heartland Dental; Oak Creek (WI); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Health insurance

Six paid holidays

PTO

Retirement savings plan

Job summary

Heartland Dental is seeking a proactive Business Assistant for Forward Dental - Oak Creek to support front office operations and patient interactions. The role focuses on greeting patients, handling scheduling, insurance tasks, and accounts receivable while using Dentrix to manage records.

You will join a team that values learning, collaboration, and patient-first care, with opportunities to grow within Heartland Dental’s supported offices and system-wide practices.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training and PHI protection requirements.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, email, and communications with patients and insurers.
• Use Dentrix for scheduling and records management; schedule for multiple providers.
• Schedule and confirm appointments for multiple providers.
• File insurance claims and follow up on outstanding claims; verify benefits and coverage.
• Post insurance payments and process accounts receivable.

Skills

Communication skills

Organizational skills

Customer-focused

Dentrix

Tools

Dentrix

Job description

Heartland Dental is seeking a proactive Business Assistant for Forward Dental - Oak Creek to support front office operations and patient interactions. The role focuses on greeting patients, handling scheduling, insurance tasks, and accounts receivable while using Dentrix to manage records.

You will join a team that values learning, collaboration, and patient-first care, with opportunities to grow within Heartland Dental’s supported offices and system-wide practices.