Patient Experience Front Desk Specialist

Southeast Hospital; Edmond (OK); On-site; USD 24,000 - 32,000; Full time

Job summary

Mercy Oklahoma Clinics seeks a Patient Service Representative (PSR) to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows. The role requires excellent communication, basic computer skills, and a patient-focused approach.

The position emphasizes confidentiality, accuracy in data entry, and the ability to work under pressure.

Qualifications

• Education: High school diploma or equivalent.
• Experience: One year of applicable medical office experience.

Responsibilities

• Greet patients and visitors at the front desk in a courteous, professional manner.
• Manage front desk workflows to ensure a smooth patient experience.
• Schedule appointments and coordinate with clinical staff.
• Maintain patient confidentiality and comply with privacy policies.

Skills

Verbal communication

Data entry

Customer service

Attention to detail

HIPAA/privacy

Discretion under pressure

Education

High school diploma

Tools

MS Word

Data entry software

Job description

Mercy Oklahoma Clinics seeks a Patient Service Representative (PSR) to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows. The role requires excellent communication, basic computer skills, and a patient-focused approach.

The position emphasizes confidentiality, accuracy in data entry, and the ability to work under pressure.