Patient Experience Front Desk Specialist (PRN)

Southeast Hospital; Cape Girardeau (MO); On-site; USD 19,000 - 25,000; Part time

Job summary

Mercy Southeast Hospital in Cape Girardeau, MO is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. You will manage front desk operations to ensure a positive, seamless patient experience and coordinate workflows with care teams.

The role requires strong communication, basic computer skills, and a patient-first approach. This PRN/part-time position involves variable shifts and quick adaptability in a busy healthcare setting.

Qualifications

• High school diploma or equivalent required.
• One year of medical office experience preferred.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and patient flow to ensure a positive patient experience.
• Enter patient information and schedule appointments with accuracy.
• Maintain confidentiality and follow privacy policies.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Confidentiality

Pressure management

Front Desk Training

Education

High school diploma or equivalent

Tools

Word processing

Job description

Mercy Southeast Hospital in Cape Girardeau, MO is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. You will manage front desk operations to ensure a positive, seamless patient experience and coordinate workflows with care teams.

The role requires strong communication, basic computer skills, and a patient-first approach. This PRN/part-time position involves variable shifts and quick adaptability in a busy healthcare setting.