Patient Experience Specialist — Front Desk & Scheduling

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition support

Retirement plan matching

Job summary

Mercy is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

The role requires a high school diploma and strong communication, basic computer skills, and strict adherence to privacy policies. On-site duties include greeting patients, scheduling, data entry, and maintaining documentation.

Qualifications

• Education: High school diploma or equivalent.
• Strong communication skills and ability to interact with patients and staff.
• Proficiency with basic computer tasks and data entry.
• Ability to handle confidential information following privacy policies.
• Attention to detail and accuracy in scheduling and documentation.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and patient workflows to ensure a positive experience.
• Greet, check-in patients, schedule appointments, and process documentation.
• Maintain patient privacy and confidentiality in all interactions.
• Attend and complete Clinic Core Front Desk Training post-hire.

Skills

Communication

Data entry

Word processing

Attention to detail

Privacy

Discretion

Calm under pressure

Front Desk Training

Education

High School Diploma

Tools

Microsoft Word

Job description

Mercy is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

The role requires a high school diploma and strong communication, basic computer skills, and strict adherence to privacy policies. On-site duties include greeting patients, scheduling, data entry, and maintaining documentation.