Front Desk Patient Experience Specialist

Mercy; Cape Girardeau (MO); On-site; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Tuition support

Retirement plans

Job summary

Mercy Southeast in Cape Girardeau, MO is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. You will manage front desk operations and patient workflows to ensure a positive, seamless experience.

The role is PRN with rotating shifts. Requirements include a high school diploma and at least one year of medical office experience; strong communication, data entry, confidentiality, and a patient-centered mindset are essential.

Qualifications

• High school diploma or equivalent.
• One year of medical office experience.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and follow privacy policy.
• Accuracy and attention to detail in entering patient information and scheduling.
• Adaptable and able to work under pressure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Greet patients and visitors and verify information at the front desk.
• Manage front desk operations and patient workflows to ensure a seamless experience.
• Maintain patient privacy and confidentiality in all interactions.

Skills

Communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Front desk training

Education

High school diploma or equivalent

Tools

Word processing

Job description

Mercy Southeast in Cape Girardeau, MO is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. You will manage front desk operations and patient workflows to ensure a positive, seamless experience.

The role is PRN with rotating shifts. Requirements include a high school diploma and at least one year of medical office experience; strong communication, data entry, confidentiality, and a patient-centered mindset are essential.