Patient Services Front Desk Specialist

Patient First; Sterling (VA); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Disability, Life & Long Term Care

401(k) Retirement Plan

Paid Annual Leave

Volunteer Time Off

Bereavement Leave

Emergency Leave Bank

Overtime Pay

Holiday Pay

Double time on holidays

Discounted medical treatment

Recruitment bonus

Patient Care Performance bonus

Job summary

Patient First is seeking a front desk/administrative support role in the Sterling, VA area. The candidate will assist patients at the kiosk, guide them to emergency or treatment areas, and handle billing information with a focus on friendly customer service.

Responsibilities include registering patients, verifying demographic and insurance data, answering billing questions, and processing payments. The role requires strong communication, multitasking, and ability to work at a fast pace within a

Qualifications

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.

Responsibilities

• Assist patients using the kiosk prior to registration.
• Escort patients to the treatment area for registration and evaluation.
• Respect physician and nurse requests in a timely manner.
• Explain billing policies and insurable/non-insurable charges as needed.
• Register patients accurately with excellent customer service.
• Verify patient demographic, health, pharmacy, and insurance information.
• Answer billing and insurance questions and provide itemized statements.
• Collect money and issue receipts for visits and services.
• Discharge patient and process incurred charges.
• Complete cash management duties at end of shift.
• Receive, send, and distribute correspondence.
• File and scan medical documents and office forms.
• Complete assigned checklists and Policy Manager tasks.
• Answer incoming calls and distribute messages.
• Assist with other assignments as directed.
• Demonstrate efficient understanding of the electronic medical record system.
• Receive, move, and stock supplies.
• Clean front office and maintenance tasks.
• Verify daily reports are run at end of day.
• Attend staff meetings.
• Be available to assist as needed.

Skills

Typing

Clerical experience

Communication

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

EMR system

Job description

Patient First is seeking a front desk/administrative support role in the Sterling, VA area. The candidate will assist patients at the kiosk, guide them to emergency or treatment areas, and handle billing information with a focus on friendly customer service.

Responsibilities include registering patients, verifying demographic and insurance data, answering billing questions, and processing payments. The role requires strong communication, multitasking, and ability to work at a fast pace within a