Patient Services & Front Desk Specialist

Patient First; Lake Ridge (VA); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Plan

Paid Leave

Volunteer Time Off

Bereavement Leave

Emergency Leave Bank

Overtime Pay

Holiday Pay

Employee Discount

Recruitment Bonus

Performance Bonus

Job summary

Patient First in Lake Ridge, VA is hiring a front desk associate to assist patients with kiosk check-in, register them, and guide them to the treatment area for evaluation. You will handle billing questions, collect payments, verify insurance information, maintain front office operations, and ensure accurate documentation and communication with staff.

Strong typing, communication, and multitasking skills are required; the role supports multiple centers as needed and offers comprehensive benefits

Qualifications

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to staffing issue, center emergency, or a reduction of work.

Responsibilities

• Assist patients using the kiosk prior to registration.
• Escort patients to the treatment area for registration and evaluation.
• Respect physician and nurse requests in a timely manner.
• Explain billing policies and insurable vs. non-insurable charges.
• Register patients accurately while delivering friendly service.
• Verify patient demographic, health, pharmacy, and insurance information.
• Answer billing questions and provide itemized statements as requested.
• Collect money and issue receipts for visits and supplies.
• Discharge patients and process charges.
• Perform cash management duties and balance at shift end.
• Receive, send, and distribute correspondence as directed.
• File and scan medical documents and forms.
• Complete assigned checklists and Policy Manager tasks.
• Answer incoming calls and relay messages promptly.
• Assist with other assigned tasks as directed.
• Demonstrate proficiency with the EMR system.
• Receive, move, and stock ordered supplies.
• Maintain front office area and perform maintenance tasks as directed.
• Attend staff meetings as directed.
• Be available to assist as needed, including breaks and meals.

Skills

Typing skills

Communication skills

Multitasking

Customer service

Attention to detail

Education

High school diploma or equivalent

Job description

Patient First in Lake Ridge, VA is hiring a front desk associate to assist patients with kiosk check-in, register them, and guide them to the treatment area for evaluation. You will handle billing questions, collect payments, verify insurance information, maintain front office operations, and ensure accurate documentation and communication with staff.

Strong typing, communication, and multitasking skills are required; the role supports multiple centers as needed and offers comprehensive benefits