Patient Services Front Desk Specialist

UT Health San Antonio; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

UT Health San Antonio is seeking an intermediate Medical Office Receptionist for Kyle Seale Parkway. You will handle front desk duties, register patients, collect copays and insurance information, answer phones, and coordinate with providers to ensure smooth patient flow.

This role requires strong communication, computer skills, and the ability to manage multiple tasks in a clinical setting while delivering excellent patient service.

Qualifications

• Two years of related experience.
• Proficient with Microsoft Office and database programs.
• Excellent verbal and written communication skills.
• Ability to provide office support in a clinical environment.

Responsibilities

• Performs all front office duties, checking in patients, ensuring completion of all necessary forms for registration, collecting copays, assisting patients when needed, and answering phones.
• Creates and verifies full patient registration upon patient arrival.
• Communicates with Benefit Coordinators if new insurance is obtained.
• Communicates with providers as needed regarding patient's arrival, needs or requests.
• Prepares charts, obtains medical record requests and makes phone calls to request medical records from outside providers.
• Creates new and follow up appointments as needed for patients and obtains referrals and authorization for visits and testing when necessary.
• Schedules patient appointments and follows up on missed appointments by telephone or mail.
• Monitors the flow of patients, including placing patients into rooms as needed and keeping patients and families informed of waiting times.
• Performs all other duties as assigned.

Skills

Microsoft Office

Excellent communication

Customer service

Education

HS Diploma or GED

Tools

Database software

Job description

UT Health San Antonio is seeking an intermediate Medical Office Receptionist for Kyle Seale Parkway. You will handle front desk duties, register patients, collect copays and insurance information, answer phones, and coordinate with providers to ensure smooth patient flow.

This role requires strong communication, computer skills, and the ability to manage multiple tasks in a clinical setting while delivering excellent patient service.