Medical Front Desk & Patient Concierge

UT Health San Antonio; San Antonio (TX); Hybrid; USD 32,000 - 48,000; Full time

Job summary

UT Health San Antonio is seeking a Medical Office Receptionist-Intermediate for PCC Hill Country to provide front desk support, check-in patients, collect copays, answer phones and ensure registration is complete.

You will coordinate with Benefit Coordinators, schedule appointments, manage referrals, and keep patients informed about waiting times while maintaining patient privacy and accurate records.

Qualifications

• Two (2) years of related experience is required.
• High School degree or GED is required.
• Proficient with Microsoft Office and database programs.
• Excellent verbal and written communication skills.
• Ability to support UT Health mission and patient-centered care.

Responsibilities

• Performs all front office duties, checking in patients and ensuring completion of forms for registration.
• Collects copays and answers phones.
• Creates and verifies full patient registrations upon arrival.
• Communicates with Benefit Coordinators if new insurance is obtained.
• Communicates with providers regarding patient arrival, needs or requests.
• Prepares charts and requests medical records from outside providers.
• Schedules appointments and follows up on missed appointments by phone or mail.
• Monitors patient flow and keeps patients and families informed of waiting times.
• Performs other duties as assigned.

Skills

Communication skills

Microsoft Office

Analytical thinking

Creativity

Education

High School degree or GED

Tools

Database software

Job description

Medical Office Receptionist-Intermediate (PCC Hill Country)

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Job Description

Under direct supervision, responsible for providing office support in a clinical office to ensure patient satisfaction.

Responsibilities

• Performs all front office duties, checking in patients, ensuring completion of all necessary forms for registration, collecting copays, assisting patients when needed, and answering phones.
• Creates and verifies full patient registration upon patient arrival.
• Communicates with Benefit Coordinators if new insurance is obtained.
• Communicates with providers as needed regarding patient's arrival, needs or requests.
• Prepares charts, obtains medical record requests and makes phone calls to request medical records from outside providers.
• Creates new and follow up appointments as needed for patients and obtains referrals and authorization for visits and testing when necessary.
• Schedules patient appointments and follows up on missed appointments by telephone or mail.
• Monitors the flow of patients, including placing patients into rooms as needed and keeping patients and families informed of waiting times.
• Performs all other duties as assigned.

Qualifications

• Demonstrates the ability to support the mission, vision and patient promise throughout all interactions, the UT Health Way.
• Demonstrates analytical thinking – this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.
• Proficient computer skills using Microsoft Office and database programs.
• Excellent communication skills, verbal and written.

Required Skills

Experience

• Two (2) years of related experience is required.

Skills

• High School degree or GED is required.

This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

About Us

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence — advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has been recognized by Forbes as one of America’s Best Employers for Company Culture .

Benefits Overview

UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.

Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.

Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.

Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.

Disability - Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.

FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.

Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.

Time Off - A generous leave program offers multiple paid leave options:

• Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
• Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
• Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
• Holidays: 12 set paid holidays each year.

Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.

EEO Statement

UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.

Job Info

• Job Identification 6646
• Job Category Clinical Programs & Services
• Locations 0001 7703 Floyd Curl Drive, San Antonio, TX, 78229, US (On-site)
• Job Schedule Full time
• Job Shift 8am-5pm Mon-Fri
• Organization M9607 - UTHP PCC Hill Country, M3100 - UTHP UT Health Physicians, M1000 - Dean Medical School, UT Health Science Center, UT Health Science Center