Patient Experience Front Desk Coordinator

UT Health San Antonio; San Antonio (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

UT Health San Antonio is seeking a motivated front office associate to support a clinical office and ensure patient satisfaction. You will check in patients, collect copays, obtain registrations, answer phones and coordinate scheduling under supervision.

Responsibilities include preparing patient charts, requesting medical records, arranging referrals and authorizations, and keeping patients informed about wait times.

Qualifications

• Experience in healthcare environment is preferred.
• Excellent communication skills, verbal and written.
• Proficient computer skills using Microsoft Office and database programs.
• Demonstrates ability to support mission and patient promise.

Responsibilities

• Performs all front office duties including checking in patients, collecting copays, assisting patients, and answering phones.
• Prepares patient charts, obtains medical record requests, and requests records from outside providers.
• Creates new and follow up appointments; coordinates referrals and authorizations.
• Monitors patient flow and informs patients of waiting times.
• Performs other duties as assigned.

Skills

Communication skills

Microsoft Office

Analytical thinking

Creativity

Phone etiquette

Job description

UT Health San Antonio is seeking a motivated front office associate to support a clinical office and ensure patient satisfaction. You will check in patients, collect copays, obtain registrations, answer phones and coordinate scheduling under supervision.

Responsibilities include preparing patient charts, requesting medical records, arranging referrals and authorizations, and keeping patients informed about wait times.