Clinical Front Desk Specialist — Patient Care & Scheduling

UT Health San Antonio; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

UT Health San Antonio is seeking an organized front desk/office support specialist for a busy clinical office. You will check in patients, collect copays, schedule appointments and coordinate with Benefit Coordinators and providers to ensure smooth visits.

Proficiency in Microsoft Office and strong communication skills are required. The role emphasizes accuracy, patient service, and maintaining healthcare privacy protocols in a fast-paced environment.

Qualifications

• High School Diploma is required.
• Two years of related experience is required.
• Excellent communication skills, verbal and written.
• Proficient computer skills using Microsoft Office and database programs.

Responsibilities

• Performs all front office duties, checking in patients, ensuring completion of all necessary forms for registration, collecting copays, assisting patients when needed, and answering phones.
• Creates and verifies full patient registration upon patient arrival.
• Communicates with Benefit Coordinators if new insurance is obtained.
• Communicates with providers as needed regarding patient's arrival, needs or requests.
• Prepares charts, obtains medical record requests and makes phone calls to request medical records from outside providers.
• Creates new and follow up appointments as needed for patients and obtains referrals and authorization for visits and testing when necessary.
• Schedules patient appointments and follows up on missed appointments by telephone or mail.
• Monitors the flow of patients, including placing patients into rooms as needed and keeping patients and families informed of waiting times.
• Performs all other duties as assigned.

Skills

Communication skills

Analytical thinking

MS Office proficiency

Phone etiquette

Written communication

Education

High School Diploma

Tools

Microsoft Office

Database programs

Job description

UT Health San Antonio is seeking an organized front desk/office support specialist for a busy clinical office. You will check in patients, collect copays, schedule appointments and coordinate with Benefit Coordinators and providers to ensure smooth visits.

Proficiency in Microsoft Office and strong communication skills are required. The role emphasizes accuracy, patient service, and maintaining healthcare privacy protocols in a fast-paced environment.