Medical Front Desk & Patient Services Coordinator

UT Health San Antonio; San Antonio (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

UT Health San Antonio is seeking a Medical Office Receptionist-Intermediate to support a busy clinical front desk. You will check patients in, collect copays, manage registrations, answer phones, and coordinate with providers and benefit coordinators to ensure smooth visits.

You will handle registration forms, verify insurance, schedule appointments, obtain referrals, and maintain patient flow while keeping patients and families informed about waiting times.

Qualifications

• Proficient computer skills using Microsoft Office and database programs.
• Excellent communication skills, verbal and written.
• Analytical thinking – coordinates work within schedule constraints.
• Creative and alternative thinking; develops new ideas.

Responsibilities

• Performs all front office duties, checking in patients, ensuring completion of forms for registration, collecting copays, assisting patients when needed, and answering phones.
• Creates and verifies full patient registration upon patient arrival.
• Communicates with Benefit Coordinators if new insurance is obtained.
• Communicates with providers as needed regarding patient’s arrival, needs or requests.
• Prepares charts, obtains medical record requests and requests records from outside providers.
• Creates new and follow up appointments and obtains referrals/authorization for visits and testing.
• Schedules patient appointments and follows up on missed appointments by telephone or mail.
• Monitors patient flow, placing patients into rooms and updating waiting times for families.
• Performs other duties as assigned.

Skills

MS Office proficiency

Excellent communication

Analytical thinking

Creative/problem solving

Education

HS Diploma or GED

Two years related experience

Job description

UT Health San Antonio is seeking a Medical Office Receptionist-Intermediate to support a busy clinical front desk. You will check patients in, collect copays, manage registrations, answer phones, and coordinate with providers and benefit coordinators to ensure smooth visits.

You will handle registration forms, verify insurance, schedule appointments, obtain referrals, and maintain patient flow while keeping patients and families informed about waiting times.