Neurosurgery Clinic Front Desk Specialist

UT Health San Antonio; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

UT Health San Antonio is seeking a Medical Office Receptionist - Intermediate for the HOPD Neurosurgery Clinics. The role supports front desk operations, patient check-in and registration, scheduling, and handling insurance communications in a busy clinical setting.

Two years of related front desk experience and a high school diploma are required. Proficiency in Microsoft Office and strong communication skills are essential for patient-focused service.

Qualifications

• Requires 2 years of related front desk/medical office experience.
• High school diploma or GED required.
• Proficient with Microsoft Office and office databases.
• Excellent communication skills, both verbal and written.

Responsibilities

• Performs all front office duties, checking in patients, ensuring registration forms are complete, collecting copays, assisting patients when needed, and answering phones.
• Creates and verifies full patient registration upon patient arrival.
• Communicates with Benefit Coordinators if new insurance is obtained.
• Communicates with providers as needed regarding patient's arrival, needs or requests.
• Prepares charts, obtains medical record requests and makes phone calls to request medical records from outside providers.
• Creates new and follow up appointments as needed for patients and obtains referrals and authorization for visits and testing when necessary.
• Schedules patient appointments and follows up on missed appointments by telephone or mail.
• Monitors the flow of patients, including placing patients into rooms as needed and keeping patients and families informed of waiting times.
• Performs all other duties as assigned.

Skills

Two years related experience

High school diploma or GED

Education

High school diploma or GED

Job description

UT Health San Antonio is seeking a Medical Office Receptionist - Intermediate for the HOPD Neurosurgery Clinics. The role supports front desk operations, patient check-in and registration, scheduling, and handling insurance communications in a busy clinical setting.

Two years of related front desk experience and a high school diploma are required. Proficiency in Microsoft Office and strong communication skills are essential for patient-focused service.