Patient Services & Front Desk Coordinator

Austin Regional Clinic: ARC; Kyle (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Austin Regional Clinic in Kyle, TX is seeking a friendly Front Desk Specialist to serve as the first point of contact in a busy clinic setting. You will check patients in and out, book appointments, verify insurance eligibility, collect payments, and maintain accurate records while upholding HIPAA and patient confidentiality.

The role emphasizes excellent customer service, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication skills.
• Strong computer skills and familiarity with Windows.
• Knowledge of medical insurance processes.

Responsibilities

• Books appointments and updates demographic information.
• Greets patients and checks them in/out.
• Verifies insurance eligibility using available resources.
• Collects payments and balances cash drawer.
• Prints receipts and face sheets.
• Notifies staff of emergencies and patient arrivals.
• Manages rescheduling and follow-up appointments.
• Adheres to HIPAA and company policies.

Skills

Customer service

Communication

Computer skills

Insurance knowledge

Multitasking

Teamwork

Education

High school diploma or GED

Job description

Austin Regional Clinic in Kyle, TX is seeking a friendly Front Desk Specialist to serve as the first point of contact in a busy clinic setting. You will check patients in and out, book appointments, verify insurance eligibility, collect payments, and maintain accurate records while upholding HIPAA and patient confidentiality.

The role emphasizes excellent customer service, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.