Patient Concierge & Front Desk Coordinator

Concentra, Inc; Stratford (CT); On-site; USD 28,309 - 36,809; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer –

Medical, Vision, Prescription, Telehel

Dental Plans

Paid Time Off

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Center Achievement Bonuses

Job summary

Concentra, Inc. is seeking a Patient Service Specialist to perform front-office administrative duties, registrations, scheduling, and patient support. The role emphasizes exceptional customer service and accurate data entry in a clinical setting.

The position requires strong communication, organization, and knowledge of patient management systems, with focus on HIPAA compliance and quality patient experiences.

Qualifications

• High School Diploma or GED required.
• 6–12 months of relevant patient services/administrative experience preferred.
• Working knowledge of state-specific occupational medicine requirements preferred.

Responsibilities

• Greet patients and visitors and direct them as needed.
• Check in and register patients using the patient management system.
• Obtain authorizations and schedule services; confirm appointment times.
• Answer incoming calls and route to appropriate staff.
• Explain forms and ensure completion; maintain HIPAA compliance.
• Maintain office supplies and records; assist with referrals and checkout.
• Support Center Operations Director and keep the facility tidy.

Skills

Service Mindset

Attention to Detail

Sense of Urgency

Initiative

Flexibility

Customer Service

HIPAA/PHI Confidentiality

Microsoft Office Proficiency

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Concentra, Inc. is seeking a Patient Service Specialist to perform front-office administrative duties, registrations, scheduling, and patient support. The role emphasizes exceptional customer service and accurate data entry in a clinical setting.

The position requires strong communication, organization, and knowledge of patient management systems, with focus on HIPAA compliance and quality patient experiences.