Patient Experience Specialist

Socket.dev; Indianapolis (IN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) match

Medical, Vision, and Dental plans

Life & Disability Insurance

Paid Time Off & Illness Days

Tuition Reimbursement

Commuter Benefits

Employee Discounts

Job summary

Concentra in Indianapolis is seeking a Patient Service Specialist to perform complex administrative duties, including patient registration, scheduling, and multi-line phone management. You will ensure a welcoming, compliant, and efficient patient experience while supporting front-office operations.

The role requires strong customer service, attention to detail, and the ability to handle confidential information in accordance with HIPAA.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of job-related experience preferred.
• Knowledge of state-specific occupational medicine requirements is a plus.

Responsibilities

• Greet patients and visitors.
• Communicate wait times to patients and direct them accordingly.
• Obtain authorization to process patients for services as needed.
• Check in patients using the patient management system.
• Explain forms and ensure proper completion.
• Answer incoming calls and direct callers.
• Schedule appointments and reminders, reschedule or cancel as needed.
• Check out patients and distribute records; manage paperwork.
• Maintain inventory of office supplies and forms.
• Follow HIPAA guidelines and safety rules.
• Attend staff meetings and participate in training.
• Assist with referrals and related checkout processes.
• Support Center Operations Director in daily administrative tasks.

Skills

Service mentality

Attention to detail

Sense of urgency

Initiative

Flexibility

Outstanding customer service

HIPAA/PHI handling

Effective communication

Microsoft Office

Front office operations

Education

High School Diploma or GED

Tools

Microsoft Office

Patient management system

Job description

Concentra in Indianapolis is seeking a Patient Service Specialist to perform complex administrative duties, including patient registration, scheduling, and multi-line phone management. You will ensure a welcoming, compliant, and efficient patient experience while supporting front-office operations.

The role requires strong customer service, attention to detail, and the ability to handle confidential information in accordance with HIPAA.