Patient Experience Front Desk Specialist

Mercy; Ozark (MO); On-site; USD 35,000 - 46,000; Full time

Benefits offered by this job

Health benefits

Job summary

Mercy Orthopedic Hospital in Ozark, Missouri, seeks a Patient Service Representative (PSR) to be the first point of contact for patients and visitors, ensuring a positive, seamless experience at the front desk.

This full-time position requires a high school diploma, strong communication, and basic computing skills, with a focus on accuracy, confidentiality, and patient privacy; completion of Clinic Core Front Desk Training post-hire is required.

Qualifications

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Skills

Communication

Data entry

Customer service

Attention to detail

Privacy/compliance

Under pressure

Front desk training

Education

High school diploma or equivalent

Job description

Mercy Orthopedic Hospital in Ozark, Missouri, seeks a Patient Service Representative (PSR) to be the first point of contact for patients and visitors, ensuring a positive, seamless experience at the front desk.

This full-time position requires a high school diploma, strong communication, and basic computing skills, with a focus on accuracy, confidentiality, and patient privacy; completion of Clinic Core Front Desk Training post-hire is required.