Patient Experience Front Desk Specialist

Mercy; Springfield, Northern (MO, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Frisco Building in Springfield, MO is seeking a friendly Patient Service Rep (PSR) to welcome patients, verify demographics and assist with front desk operations, ensuring a positive first impression.

As the first point of contact, you will check patients in/out, schedule appointments, verify insurance and maintain accurate records, all while delivering compassionate, professional service in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Outstanding customer service and relationship-building abilities.
• Basic computer proficiency and data entry skills.
• Excellent attention to detail and organizational skills.
• Ability to maintain confidentiality and protect patient privacy.
• Professionalism, adaptability, and composure in a fast-paced environment.
• Completion of Clinic Core Front Desk Training after hire.

Responsibilities

• Welcome and assist patients, families, and visitors with warmth and professionalism
• Manage patient check-in and check-out processes
• Schedule appointments and coordinate front desk workflows
• Verify insurance and patient demographic information
• Answer phones and respond to patient inquiries
• Maintain accurate patient records and documentation
• Help create a seamless, positive experience for every patient visit

Skills

Communication skills

Interpersonal skills

Customer service

Data entry

Attention to detail

Confidentiality

Professionalism

Front desk training after hire

Education

High school diploma or equivalent

Job description

Mercy Frisco Building in Springfield, MO is seeking a friendly Patient Service Rep (PSR) to welcome patients, verify demographics and assist with front desk operations, ensuring a positive first impression.

As the first point of contact, you will check patients in/out, schedule appointments, verify insurance and maintain accurate records, all while delivering compassionate, professional service in a fast-paced healthcare environment.