Patient Experience Associate - Front Desk (Healthcare)

MHM Support Services; Ozark (MO); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Retirement plans

Job summary

Mercy Orthopedic Hospital in Springfield, MO is seeking a Patient Service Representative to greet patients, manage the front desk, and coordinate appointments. You will verify patient information, handle inquiries, and support clinical staff to ensure smooth daily operations.

Ideal candidates have strong communication and customer service skills, plus basic data entry and Microsoft Office proficiency. This is a full-time on-site role with comprehensive benefits and a patient-first culture.

Qualifications

• High school diploma or equivalent.
• Completion of Clinic Core Front Desk Training after hire.

Responsibilities

• Greet and assist patients, families, and visitors with professionalism and warmth.
• Manage front desk operations and patient check-in/check-out processes.
• Schedule appointments and maintain accurate patient records.
• Verify and update patient information.
• Answer phones and assist with patient inquiries.
• Support providers and clinical staff to ensure efficient daily operations.

Job description

Mercy Orthopedic Hospital in Springfield, MO is seeking a Patient Service Representative to greet patients, manage the front desk, and coordinate appointments. You will verify patient information, handle inquiries, and support clinical staff to ensure smooth daily operations.

Ideal candidates have strong communication and customer service skills, plus basic data entry and Microsoft Office proficiency. This is a full-time on-site role with comprehensive benefits and a patient-first culture.