Front Desk Patient Experience Coordinator

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Ozark (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Paid time off

Tuition assistance

401(k) match

Job summary

Mercy Orthopedic Hospital - Clinic in Ozark, Missouri is hiring a full-time Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless front-desk experience. You will manage appointments, relay information accurately, and support clinic workflows while maintaining patient privacy and high standards of service.

This role requires strong communication, basic computer skills, empathy, and the ability to stay composed under pressure in

Qualifications

• Education: High school diploma or equivalent.
• Strong communication and customer service skills are essential.
• Ability to maintain confidentiality and handle inquiries professionally.

Responsibilities

• Greet patients and visitors to ensure a positive first impression.
• Manage front desk operations and scheduling
• Support clinic workflows and document patient information accurately.

Skills

Communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Front desk training

Education

High school diploma or equivalent

Tools

MS Office

Electronic Medical Records

Job description

Mercy Orthopedic Hospital - Clinic in Ozark, Missouri is hiring a full-time Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless front-desk experience. You will manage appointments, relay information accurately, and support clinic workflows while maintaining patient privacy and high standards of service.

This role requires strong communication, basic computer skills, empathy, and the ability to stay composed under pressure in