Patient Experience Specialist

mercy; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Orthopedic Hospital - Clinic in Ozark, Missouri, is seeking a Patient Service Representative (PSR) to be the first contact for patients and visitors. You will manage front desk operations and workflows to ensure a positive, seamless patient experience.

Strong communication, basic computer skills, and a commitment to confidentiality are essential for this full-time role. Mercy offers comprehensive benefits and opportunities to grow within a caring, collaborative team.

Qualifications

• Strong verbal and written communication skills are essential when interacting with patients, healthcare professionals, and staff.
• Proficiency with basic computer skills, including data entry and word processing.
• Excellent customer service skills to interact with patients and visitors professionally and courteously.
• Accuracy and attention to detail when entering patient information and scheduling.

Responsibilities

• Manage front desk operations and workflows to ensure a positive patient experience.
• Greet patients and visitors, answer questions, and direct them to the appropriate departments.
• Maintain patient confidentiality and follow privacy policies.

Skills

Verbal communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Front desk training

Education

High school diploma or equivalent

Job description

Mercy Orthopedic Hospital - Clinic in Ozark, Missouri, is seeking a Patient Service Representative (PSR) to be the first contact for patients and visitors. You will manage front desk operations and workflows to ensure a positive, seamless patient experience.

Strong communication, basic computer skills, and a commitment to confidentiality are essential for this full-time role. Mercy offers comprehensive benefits and opportunities to grow within a caring, collaborative team.