Patient Experience Front Desk Specialist

mercy; Springfield (MO); On-site; CAD 46,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Retirement plan matching

Job summary

Mercy Orthopedic Hospital in Springfield, MO is seeking a friendly Patient Service Representative (Full-Time) to be the welcoming face of our hospital, managing front desk operations and guiding patients through their healthcare journey with warmth and professionalism.

You will greet patients, schedule appointments, verify information, and support clinical staff to ensure smooth daily operations, delivering an exceptional patient experience with attention to detail.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Customer service mindset with patient-first approach.
• Basic computer proficiency including data entry and MS Office.
• Attention to detail and organizational skills.
• Ability to maintain confidentiality and privacy standards.
• Adaptability in a busy healthcare environment.
• Completion of Clinic Core Front Desk Training after hire.

Responsibilities

• Greet and assist patients, families, and visitors with professionalism and warmth.
• Manage front desk operations and patient check-in/check-out.
• Schedule appointments and maintain patient records.
• Verify and update patient information.
• Answer phones and assist with patient inquiries.
• Support providers and clinical staff to ensure efficient daily operations.
• Create a welcoming, organized, and positive experience for every patient.

Skills

Communication skills

Interpersonal skills

Customer service

Attention to detail

Confidentiality & privacy

Adaptability

Professionalism

Clinic Core Front Desk Training

Education

High school diploma or equivalent

Tools

Microsoft Office

Data entry

Job description

Mercy Orthopedic Hospital in Springfield, MO is seeking a friendly Patient Service Representative (Full-Time) to be the welcoming face of our hospital, managing front desk operations and guiding patients through their healthcare journey with warmth and professionalism.

You will greet patients, schedule appointments, verify information, and support clinical staff to ensure smooth daily operations, delivering an exceptional patient experience with attention to detail.