Patient Services & Front Desk Specialist

SMART Pain Management, LLC; Owings Mills (MD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health benefits

PTO 96 hours first year

401(k) with employer match

Holidays

Disability insurance

Life/AD&D

Employee Assistance Program

Voluntary benefits

Job summary

SMART Pain Management, LLC is seeking a Front Desk Representative to ensure smooth patient flow from arrival to departure. You will collect demographic and insurance information, register patients, and enter data into the EMR to support accurate scheduling and billing.

The role requires excellent customer service and the ability to work with clinical staff in a fast-paced environment. Responsibilities include handling payments, scheduling follow-up visits, assisting with Phreesia tablets,

Qualifications

• High School diploma or equivalent required.
• Proficient with Internet and MS Office software.
• Excellent written and oral communication, with strong customer service.
• Ability to establish effective working relationships with staff and the public.
• Ability to work independently and in a team, multi-task, and prioritize.
• Strong attention to detail and organizational skills.
• Ability to follow verbal and written instructions and maintain confidentiality.
• Flexible schedule with tolerance for stressful situations.
• Professional demeanor and appearance at all times.
• Experience with EMR systems and medical terminology is preferred.

Responsibilities

• Facilitates patient check-in and check-out with accurate data entry into EMR.
• Collects and verifies demographic, insurance and financial information.
• Collects co-pays and reconciles money daily.
• Schedules follow-up appointments per insurance guidelines.
• Assists patients with Phreesia tablets and forms.
• Answers routine inquiries and screens calls for appropriate personnel.
• Makes appointments via phone, portal, and in person.
• Maintains cleanliness of patient waiting area and supports team.
• Ensures required paperwork (referrals, IDs, insurance cards) are present.
• Participates in trainings and in-services as required.

Skills

Communication skills

Customer service

MS Office suite

Attention to detail

Organization

Multitasking

Problem solving

Team player

Flexibility

Professional appearance

Education

High School diploma or equivalent

Associate’s degree (preferred)

Tools

EMR software

Phreesia tablets

Internet

MS Word/Excel/PowerPoint/Outlook

Job description

SMART Pain Management, LLC is seeking a Front Desk Representative to ensure smooth patient flow from arrival to departure. You will collect demographic and insurance information, register patients, and enter data into the EMR to support accurate scheduling and billing.

The role requires excellent customer service and the ability to work with clinical staff in a fast-paced environment. Responsibilities include handling payments, scheduling follow-up visits, assisting with Phreesia tablets,