Patient Registration & Front Desk Specialist

Clearway Pain Solutions Institute; Elkton (MD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health benefits

401(k) with employer match

Paid time off

Holidays

Overtime eligibility

Medical, dental, vision plans

Short-Term Disability

Long-Term Disability

Basic Life/AD&D

Employee Assistance Program

Voluntary Life

Accident Insurance

Critical Illness Insurance

Hospital Indemnity

Job summary

Clearway Pain Solutions Institute is seeking a Front Desk Representative to manage patient intake, registration, and billing using the EMR system. You will greet patients, collect insurance details, verify demographics, and schedule appointments to keep the practice running smoothly.

In this role you will handle phone inquiries, process payments, and maintain accurate records with strict HIPAA compliance. Flexibility with schedule and teamwork are essential to delivering excellent patient care.

Qualifications

• High School Diploma or equivalent.
• Must have knowledge of Internet and Microsoft Office (MS Word, MS Excel, MS PowerPoint, MS Outlook).
• Excellent written and oral communication skills, including exceptional customer service.
• Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public.
• Must be able to work individually as well as within a team.
• Must be able to accurately collect and maintain money.
• Must be able to follow both verbal and written instructions.
• Must be able to work a flexible schedule.
• Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations.
• Must be able to multi-task and prioritize.
• Must demonstrate extreme attention to detail.
• Must possess strong organization skills.
• Must be able to problem solve and use reasoning.
• Must be able to meet predefined quality standards.
• Must maintain and project a professional attitude and appearance at all time.

Responsibilities

• Facilitates flow of patient information and collects insurance demographics.
• Registers patients, handles financial services, and data entry.
• Greets and refers patients; answers routine inquiries; provides general office support.
• Maintains confidentiality per HIPAA rules and regulations.
• Collects co-pays, co-insurances, deductibles and past due balances; reconciles money daily.
• Schedules appointments via EMR; handles referrals and paperwork.
• Ensures paperwork is up to date (ID, insurance cards, etc.).
• Answers phone inquiries and triages calls; refers callers to appropriate personnel.
• Makes appointments via telephone, patient portal, and in person.
• Copies, barcodes, and scans medical records as needed.
• Maintains cleanliness of patient waiting area.
• Participates in required trainings and in-services.
• Performs other duties as assigned.

Skills

Customer service

HIPAA knowledge

Communication skills

Teamwork

Multi-tasking

Education

Associate’s Degree

Tools

EMR familiarity

Job description

Clearway Pain Solutions Institute is seeking a Front Desk Representative to manage patient intake, registration, and billing using the EMR system. You will greet patients, collect insurance details, verify demographics, and schedule appointments to keep the practice running smoothly.

In this role you will handle phone inquiries, process payments, and maintain accurate records with strict HIPAA compliance. Flexibility with schedule and teamwork are essential to delivering excellent patient care.