Healthcare Front Desk Specialist

SMART Pain Management, LLC; Bethesda (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Pay range: $18.00–$20.00 per hour

Paid time off: up to 96 hours first yr

7 holidays

401(k) with employer match

Health benefits: medical/dental/vision

Disability and life insurance

Employee Assistance Program

Voluntary benefits: life, accident, CI

Job summary

SMART Pain Management, LLC is seeking a Front Desk Representative to support patient flow, registration, and financial transactions at our Bethesda, MD site. You will manage check-ins/outs, verify demographics and insurance, and assist patients with forms and EMR entries.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced medical office. A flexible schedule and professional appearance are essential, with travel or ASC-related screenings if

Qualifications

• High School Diploma or equivalent.
• Knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
• Excellent written and oral communication skills, including exceptional customer service.
• Ability to establish and maintain effective working relationships with doctors, staff, and the public.
• Able to work independently and within a team.
• Accurately collect and maintain money.
• Follow verbal and written instructions.
• Flexible schedule.
• Patience and understanding in stressful health situations.
• Multi-task and prioritize.
• Extreme attention to detail.
• Strong organizational skills.
• Problem solve and reason.
• Meet predefined quality standards.
• Maintain professional appearance at all times.
• Vaccination and medical screening requirements if applicable.

Responsibilities

• Facilitates patient information flow and data collection at arrival.
• Performs patient registration, financial services, and data entry in EMR.
• Assists patients with Phreesia tablets and forms.
• Collects co-pays and balances; performs daily reconciliation.
• Schedules follow-up appointments via EMR and phone/in-person.
• Maintains waiting area cleanliness and office organization.
• Handles phone inquiries and routes to appropriate staff.
• Copies, barcodes, and scans medical records as needed.
• Completes required trainings and in-services.
• Performs other duties as assigned.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Organizational skills

Problem solving

Teamwork

MS Office literacy

Education

High School Diploma

Associate's Degree (preferred)

Tools

EMR experience

MS Office (Word/Excel/PowerPoint/Outlook)

Job description

SMART Pain Management, LLC is seeking a Front Desk Representative to support patient flow, registration, and financial transactions at our Bethesda, MD site. You will manage check-ins/outs, verify demographics and insurance, and assist patients with forms and EMR entries.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced medical office. A flexible schedule and professional appearance are essential, with travel or ASC-related screenings if