Patient Access Specialist – Front Desk & EMR

SMART Pain Management, LLC; Stevensville (MD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid time off

7 holidays

401(k) with employer match

Health benefits

Short-Term Disability

Long-Term Disability

Life/AD&D

Employee Assistance Program

Voluntary benefits

Job summary

SMART Pain Management, LLC is seeking a Front Desk Representative to ensure smooth intake, registration, and scheduling for patients. You will collect demographics and insurance information, assist with EMR data entry, and support patient flow from check-in to checkout.

Responsibilities include processing payments, answering inquiries, guiding patients to appointments, and maintaining a welcoming waiting area. A flexible schedule and strong communication skills are essential.

Qualifications

• High School Diploma or equivalent.
• Knowledge of Internet and MS Office (Word, Excel, PowerPoint, Outlook).
• Excellent written and oral communication and customer service.
• Able to work independently and in a team.
• Accurate money collection and handling.
• Flexible schedule and multi-tasking.
• Attention to detail and strong organization.
• Professional demeanor at all times.
• HIPAA compliance in handling patient information.
• ASC vaccination/PPD requirements if applicable.

Responsibilities

• Register patients and collect demographic, insurance and financial data.
• Check in/out patients and schedule follow-ups in EMR.
• Collect co-pays, co-insurances, deductibles and reconcile money daily.
• Enter data into EMR and maintain medical records.
• Assist patients with Phreesia tablets and forms.
• Answer routine inquiries and refer to appropriate staff.
• Maintain waiting area cleanliness and organization.
• Complete required trainings and in-services.
• Perform other assigned duties.

Skills

MS Office

Communication

Teamwork

Data entry

Money handling

Multitasking

Attention to detail

Organization

Problem solving

Professional demeanor

HIPAA awareness

Education

High School Diploma

Associate’s Degree

Tools

EMR

Job description

SMART Pain Management, LLC is seeking a Front Desk Representative to ensure smooth intake, registration, and scheduling for patients. You will collect demographics and insurance information, assist with EMR data entry, and support patient flow from check-in to checkout.

Responsibilities include processing payments, answering inquiries, guiding patients to appointments, and maintaining a welcoming waiting area. A flexible schedule and strong communication skills are essential.