Patient Services Front Desk Specialist

Capital Health (US); Yardley (Bucks County); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Retirement Savings Plan

Disability Benefits – STD

Sick Time Off

Employee Assistance Program

Job summary

Capital Health is seeking a friendly, detail-oriented receptionist to support patient flow in a busy healthcare environment. You will handle calls, registrations, and payments while maintaining privacy and accuracy. A positive, professional demeanor is essential for coordinating with staff and patients.

The role requires basic medical terminology knowledge and comfort with ICD-10/CPT codes, plus proficiency in Excel and Microsoft Office. Prior medical office experience is preferred.

Qualifications

• Familiarity with medical terminology and coding (ICD-10/CPT).
• Excellent communication and interpersonal skills.
• Medical assistant or medical office technician certification preferred.

Responsibilities

• Answer telephones promptly and route calls to the appropriate area.
• Schedule and cancel appointments and tests per policy.
• Prepare for the day: review eligibility and charting; ready patient charts.
• Greet patients/visitors professionally and explain privacy policies.
• Register patients with accurate demographic/insurance information.
• Collect co-pays and balances at check-in and at checkout.
• Refer past-due questions to the CBO staff for resolution.
• Process charges and verify claims at check-out; manage day-end tasks.
• Schedule follow-up visits and create appointment ticklers.
• Complete referrals and pre-authorizations as required.
• Reconcile daily batch deposits and balance drawers at day end.
• Perform general clerical duties and support Capital Health Medical Group.

Skills

Communication

Interpersonal skills

Medical terminology

ICD-10 codes

CPT codes

Excel

Microsoft Office

Education

High School diploma

Tools

Excel

Microsoft Office

Job description

Capital Health is seeking a friendly, detail-oriented receptionist to support patient flow in a busy healthcare environment. You will handle calls, registrations, and payments while maintaining privacy and accuracy. A positive, professional demeanor is essential for coordinating with staff and patients.

The role requires basic medical terminology knowledge and comfort with ICD-10/CPT codes, plus proficiency in Excel and Microsoft Office. Prior medical office experience is preferred.