Patient Experience Coordinator (Front Desk)

Capital Health System, Inc.; Pennsylvania; On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical Plan

Prescription drug coverage &

In-House Employee Pharmacy

Dental Plan

Vision Plan

FSA - Healthcare

FSA - Dependent Care

FSA

Job summary

Capital Health is seeking a personable receptionist to join our patient-facing team. The role handles multi-line calls, schedules and processes patient visits, and collects information at check-in/check-out in a fast-paced healthcare environment.

The position requires a high school diploma, 1 year of healthcare receptionist experience, and familiarity with medical terms, ICD-10, and CPT codes. Proficiency with Microsoft Office and Excel is desirable. Equal opportunity employer.

Qualifications

• High School diploma or equivalent required.
• 1 year experience as receptionist or clerk in healthcare environment or 1 year customer service experience required.
• Familiarity with medical terminology, ICD-10 and CPT codes.
• Excellent communication and interpersonal skills expected.
• Medical assistant or medical office technician certification preferred.
• Proficient computer skills and basic Microsoft Office skills.
• Familiarity with Excel spreadsheets.

Responsibilities

• Answer telephones promptly and courteously, handling multiple lines.
• Route calls to appropriate area/individual.
• Schedule and cancel appointments per policy.
• Register patients and collect insurance information.
• Obtain insurance cards and referrals.
• Collect co-payments and balances at check-in and check-out.
• Ensure HIPAA and patient privacy compliance.

Skills

Excellent communication

Interpersonal skills

Medical terminology

ICD-10 & CPT codes

Customer service

Education

High School diploma or equivalent

Tools

Microsoft Office

Excel spreadsheets

Job description

Capital Health is seeking a personable receptionist to join our patient-facing team. The role handles multi-line calls, schedules and processes patient visits, and collects information at check-in/check-out in a fast-paced healthcare environment.

The position requires a high school diploma, 1 year of healthcare receptionist experience, and familiarity with medical terms, ICD-10, and CPT codes. Proficiency with Microsoft Office and Excel is desirable. Equal opportunity employer.