Patient Services Front Desk Coordinator

Capital Health System, Inc.; Yardley (Bucks County); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Retirement Savings and Investment Plan

Disability Benefits – STD

Sick Time Off

Employee Assistance Program

Job summary

Capital Health System, Inc. is seeking a patient-oriented receptionist to greet visitors, answer multiple telephone lines, and route calls efficiently.

You will schedule appointments, verify insurance, collect co-pays, and assist in patient check-in/check-out following HIPAA and billing protocols. The role requires strong communication skills, general medical terminology knowledge, and comfort with Microsoft Office tools.

Qualifications

• High School diploma or equivalent.
• One year experience as receptionist or clerk in healthcare environment or one year customer service experience.
• Familiarity with medical terminology, ICD-10 and CPT codes; excellent communication and interpersonal skills.
• Certification as medical assistant or medical office technician preferred.
• Proficient computer skills; basic Microsoft Office skills; familiarity with Excel spreadsheets.

Responsibilities

• Answer telephones promptly and courteously across multiple lines.
• Route patient calls to appropriate area or staff.
• Schedule and cancel appointments using established guidelines.
• Schedule patients for outpatient tests and surgeries per policy.
• Prepare for day by reviewing eligibility and phone reports.

Skills

Customer service

Communication

Medical terminology

Excel

Microsoft Office

Education

High School diploma or equivalent

Job description

Capital Health System, Inc. is seeking a patient-oriented receptionist to greet visitors, answer multiple telephone lines, and route calls efficiently.

You will schedule appointments, verify insurance, collect co-pays, and assist in patient check-in/check-out following HIPAA and billing protocols. The role requires strong communication skills, general medical terminology knowledge, and comfort with Microsoft Office tools.