Patient Care & Front Desk Coordinator

Yale NewHaven Health; Orange (CT); On-site; USD 38,000 - 56,000; Full time

Job summary

Yale NewHaven Health is seeking a Practice Administrative Associate to coordinate patient care, manage the front desk, and support physician activities. You will greet patients, schedule appointments, and maintain medical records in alignment with organizational policies.

The role requires strong organizational, communication, and customer service skills, with experience in EMR and Microsoft Office preferred. Prior healthcare office experience is a plus, and chaperone duties may be required.

Qualifications

• High School degree required.
• 1 year of administrative or customer service experience required.
• Experience in a physician's office/medical practice, hospital, or health system preferred.
• EMR and Microsoft Office proficiency preferred.

Responsibilities

• Maintain and manage appointment scheduling templates.
• Coordinate front desk operations and check-in processes.
• Answer calls, take messages, and direct inquiries.
• Process pre-authorizations for insurance when required.
• Track referrals into the practice.
• Maintain electronic or paper medical records per policy.
• Handle mail, faxes, and message distribution daily.
• Collect and reconcile co-payments and cash receipts in Epic.
• Participate in quality improvement and attend staff meetings.
• Engage with patients and families from diverse backgrounds.
• Provide cross-coverage for physicians and management as needed; assist with chaperone duties if required.

Skills

Organizational skills

Communication skills

Customer service

Teamwork

Multi-tasking

EMR experience

Microsoft Office

Patient-centered approach

Education

High School degree

Tools

Epic EMR

Microsoft Office

Job description

Yale NewHaven Health is seeking a Practice Administrative Associate to coordinate patient care, manage the front desk, and support physician activities. You will greet patients, schedule appointments, and maintain medical records in alignment with organizational policies.

The role requires strong organizational, communication, and customer service skills, with experience in EMR and Microsoft Office preferred. Prior healthcare office experience is a plus, and chaperone duties may be required.