Patient Care & Scheduling Coordinator

Yale New Haven Health; Greenwich (CT); On-site; USD 42,000 - 56,000; Full time

Job summary

Yale New Haven Health is seeking a Practice Administrative Associate to coordinate patient care and physician activity. The role greets patients, handles check-in, schedules, and maintains medical records while ensuring professional patient interactions across diverse backgrounds.

The position requires a high school diploma, 1 year of admin or customer service experience, and proficiency in Microsoft Office with EMR familiarity; healthcare setting experience is preferred.

Qualifications

• High School degree or equivalent required.
• 1 year of administrative or customer service experience required; healthcare/physician office experience preferred.
• Excellent organizational, communication, customer service, and teamwork skills required; ability to multi-task.

Responsibilities

• Maintain appointment schedule template (alterations, additions, deletions).
• Communicate schedule changes to staff and physicians/providers.
• Coordinate front desk and check-in processes for efficient service.
• Receive patients and verify information and signatures per policies.
• Answer phones and route to appropriate personnel.
• Process pre-authorizations for upcoming tests and procedures.
• Track referrals into the practice.
• Maintain electronic medical records and paper charts.
• Handle daily tasks: messages, faxes, mail, filing.
• Forward calls to answering service and inform staff about on-call status.
• Provide cross-coverage and assist with chaperone duties as needed.

Skills

Organizational skills

Communication

Customer service

Teamwork

Multi-tasking

Education

HS Diploma or Equivalent

Tools

Epic EMR

Microsoft Office

Job description

Yale New Haven Health is seeking a Practice Administrative Associate to coordinate patient care and physician activity. The role greets patients, handles check-in, schedules, and maintains medical records while ensuring professional patient interactions across diverse backgrounds.

The position requires a high school diploma, 1 year of admin or customer service experience, and proficiency in Microsoft Office with EMR familiarity; healthcare setting experience is preferred.