Front Desk & Patient Access Coordinator

Yale New Haven Health; Westport (CT); On-site; USD 40,000 - 54,000; Full time

Job summary

Yale New Haven Health is seeking a Practice Administrative Associate to coordinate patient care, greet patients, and manage front desk operations. You will maintain medical records, schedule appointments, and answer calls with a patient-centered focus in a fast-paced setting.

The role requires a high school degree, 1 year of admin or customer service experience, and preferred EMR (Epic) and MS Office skills. Join a provider-focused environment that values accuracy and teamwork.

Qualifications

• High School degree or equivalent is required.
• 1 year of administrative or customer service experience is required; hospital/clinic experience preferred.
• EMR experience (Epic) and MS Office familiarity preferred.

Responsibilities

• Coordinate patient check-in and front desk activities.
• Maintain patient records and appointments.
• Answer phones, take messages, and route to appropriate staff.
• Process pre-authorizations as needed.
• Collect and reconcile co-pays.
• Participate in quality improvement activities.
• Ensure professional communication with patients and staff.
• Provide cross-coverage as needed.
• May assist and/or perform chaperone duties for procedures.

Skills

Communication

Organizational skills

Customer service

Teamwork

Education

High School degree or equivalent

Tools

Epic EMR

Microsoft Office

Job description

Yale New Haven Health is seeking a Practice Administrative Associate to coordinate patient care, greet patients, and manage front desk operations. You will maintain medical records, schedule appointments, and answer calls with a patient-centered focus in a fast-paced setting.

The role requires a high school degree, 1 year of admin or customer service experience, and preferred EMR (Epic) and MS Office skills. Join a provider-focused environment that values accuracy and teamwork.