Patient Experience Specialist

Summit Health; Southington (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

Summit Health in Southington, CT is hiring for a Patient Service Representative at Starling Physicians. The role focuses on greeting patients, managing registrations, and maintaining smooth patient flow in a multi-site environment.

The position requires excellent customer service, English communication skills, and basic EHR experience. Training will cover office procedures, billing, and appointment scheduling in a busy clinical setting.

Qualifications

• Front desk/customer service experience in a medical setting is preferred.
• Strong English communication skills required (oral and written).
• Familiarity with EHR and Practice Management Systems is preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly, professional manner and directs them appropriately.
• Maintains patient flow during registration and provides excellent customer service.
• Answers calls promptly, routes messages, and maintains appropriate etiquette.
• Assists with patient comfort during delays in physician schedules.
• Posts self-pay charges, collects payments, and reconciles daily payments.

Skills

Customer service

English communication

EHR experience

Education

High School Diploma or GED

Heartsaver within 30 days

PSR experience preferred

Job description

Summit Health in Southington, CT is hiring for a Patient Service Representative at Starling Physicians. The role focuses on greeting patients, managing registrations, and maintaining smooth patient flow in a multi-site environment.

The position requires excellent customer service, English communication skills, and basic EHR experience. Training will cover office procedures, billing, and appointment scheduling in a busy clinical setting.