Patient Services & Front Desk Specialist

Mercy Co; Missouri; On-site; USD 35,000 - 48,000; Full time

Job summary

Mercy in Missouri is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive, seamless experience at the front desk.

You will manage front-desk operations, communicate patient financial responsibility, request and collect payments, explain payment options, and accurately document financial conversations and outcomes to support patient care and clinic workflows.

Qualifications

• High school diploma or equivalent required.
• Strong communication skills, both verbal and written.
• Ability to handle confidential information in line with privacy policies.

Responsibilities

• Serve as primary point of contact for patients and visitors.
• Manage front-desk operations and workflows to support patient experience.
• Explain patient financial responsibility, collect payments, and discuss payment options.
• Document financial conversations and outcomes accurately.

Skills

Verbal and written communication

Data entry

Word processing

Customer service

Attention to detail

Confidentiality & privacy

Adaptability under pressure

Education

High school diploma or equivalent

Job description

Mercy in Missouri is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive, seamless experience at the front desk.

You will manage front-desk operations, communicate patient financial responsibility, request and collect payments, explain payment options, and accurately document financial conversations and outcomes to support patient care and clinic workflows.