Front Desk Patient Services Specialist – Healthcare Billing

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Retirement match

Job summary

Mercy is seeking a Patient Service Representative in Springfield, Missouri to be the primary contact for patients and visitors, ensuring a positive, seamless experience by managing front-desk operations and workflows.

The role also supports the financial aspects of patient encounters by communicating payment responsibilities, collecting payments, explaining options, documenting outcomes, and coordinating with care teams to maintain privacy and service standards.

Qualifications

• High school diploma or equivalent required.
• One year of medical office experience preferred.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage front-desk operations and patient workflows.
• Communicate patient financial responsibility and collect payments.
• Explain payment options and assistance resources.
• Document financial conversations and outcomes accurately.
• Maintain confidentiality and privacy standards.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Privacy compliance

Work under pressure

Front desk training

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative in Springfield, Missouri to be the primary contact for patients and visitors, ensuring a positive, seamless experience by managing front-desk operations and workflows.

The role also supports the financial aspects of patient encounters by communicating payment responsibilities, collecting payments, explaining options, documenting outcomes, and coordinating with care teams to maintain privacy and service standards.