Patient Services Associate – Front Desk & Billing

Mercy; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy in Springfield, MO is seeking a friendly Patient Service Representative who will be the first point of contact for patients and visitors, ensuring a positive, seamless experience at the front desk and during patient check-in.

You will support financial conversations, collect payments, explain options and resources, and document outcomes while maintaining confidentiality and accuracy, contributing to Mercy's compassionate care.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency with basic computer skills, data entry and word processing.
• Excellent customer service and attention to detail.
• Ability to maintain confidentiality and follow privacy policy.
• Able to work under pressure and handle unexpected situations with professionalism.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage front-desk operations and workflows.
• Communicate patient financial responsibility and collect payments.
• Explain payment options and assistance resources.
• Accurately document financial conversations and outcomes.

Skills

Verbal & written communication

Data entry

Customer service

Attention to detail

Confidentiality & privacy

Stress management

Front Desk Training

Education

High school diploma or equivalent

Job description

Mercy in Springfield, MO is seeking a friendly Patient Service Representative who will be the first point of contact for patients and visitors, ensuring a positive, seamless experience at the front desk and during patient check-in.

You will support financial conversations, collect payments, explain options and resources, and document outcomes while maintaining confidentiality and accuracy, contributing to Mercy's compassionate care.