Patient Experience Specialist & Front Desk Billing

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Branson (MO); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Mercy in Missouri is seeking a Patient Service Representative to be the front-line contact for patients and visitors, ensuring a smooth and welcoming check-in experience.

The role supports front-desk operations and handles patient financial conversations, including collecting payments and explaining options, while documenting all interactions accurately. Effective communication and confidentiality are essential in this fast-paced hospital setting.

Qualifications

• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsabilités

• Serve as primary point of contact for patients and visitors, ensuring a positive experience.
• Manage front-desk operations and workflows to maintain smooth patient flow.
• Communicate patient financial responsibility and collect payments.
• Document financial conversations and outcomes accurately.

Connaissances

Communication skills

Data entry

Customer service

Attention to detail

Confidentiality

Professionalism under pressure

Front Desk Training

Formation

High school diploma

Description du poste

Mercy in Missouri is seeking a Patient Service Representative to be the front-line contact for patients and visitors, ensuring a smooth and welcoming check-in experience.

The role supports front-desk operations and handles patient financial conversations, including collecting payments and explaining options, while documenting all interactions accurately. Effective communication and confidentiality are essential in this fast-paced hospital setting.