Patient Services Front Desk Specialist

Summit Health Management; Mineola (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

VillageMD seeks a Patient Service Representative to warmly welcome incoming patients, register them, and coordinate with the team to ensure timely service. The role emphasizes urgent, courteous responses in person and on the phone within a high-volume setting.

The ideal candidate will have a high school diploma, strong communication skills, and a passion for helping others in healthcare. Bilingual abilities may be required depending on the location, with on-site work expected in a busy clinical

Qualifications

• High School Diploma or GED is required.
• Happy, welcoming attitude with patients and coworkers.
• Experience in high-volume/high-intensity service industry preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Detail-oriented and a team player.
• Computer proficiency and typing speed around 55 wpm.
• Flexible/adaptable to evolving environments.
• Passion for helping others in healthcare.
• Ability to interact effectively with physicians, patients and staff.
• Bilingual skills may be required based on site location.

Responsibilities

• Greet and welcome patients.
• Coordinate patient intake and other appointments.
• Enter/update patient information in system.
• Assist patients with paperwork as needed.
• Scan, update and file medical records.
• Answer calls and inquiries promptly and politely.
• Process insurance information and verify eligibility.
• Handle cash and co-pays accurately.
• Provide outstanding customer service to every patient.
• Inform site management of waiting times and inquiries.

Skills

Customer service

Communication

Attention to detail

Typing 55 wpm

Team player

Bilingual

Adaptable

Multitasking

Education

High School Diploma or GED

Job description

VillageMD seeks a Patient Service Representative to warmly welcome incoming patients, register them, and coordinate with the team to ensure timely service. The role emphasizes urgent, courteous responses in person and on the phone within a high-volume setting.

The ideal candidate will have a high school diploma, strong communication skills, and a passion for helping others in healthcare. Bilingual abilities may be required depending on the location, with on-site work expected in a busy clinical