Front Desk & Patient Services Specialist

Talentify; Oakland (NJ); Hybrid; USD 15,622,000 - 25,141,000; Full time

Job summary

VillageMD's CityMD clinics are seeking a Patient Service Representative (PSR) to warmly welcome incoming patients and deliver exemplary customer service. You will register patients and coordinate with the team to ensure timely turnarounds.

You will handle inquiries, complete paperwork, enter patient data, verify insurance, process co-pays, and escalate issues to the Billing department as needed. A high school diploma and strong communication skills are required.

Qualifications

• High School Degree or GED required.
• Experience in high-volume/high-intensity service environments preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Detail-oriented and a team player.
• Computer proficiency with keyboarding around 55 wpm; comfortable with routine software.

Responsibilities

• Greeting and welcoming patients
• Organizing and coordinating patient intake and other appointments
• Accurately enters/updates patient information in system
• Assisting patients with completion of paperwork when necessary
• Scanning, updating and filing medical records
• Answering phone calls, questions, etc. in a prompt and polite manner
• Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
• Handling cash and co-payments accurately and responsibly
• Providing outstanding customer service to every patient
• Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.

Skills

Customer service

Communication skills

Team player

Keyboarding 55 wpm

Bilingual

Flexible/adaptable

Education

High School Degree or GED

Job description

VillageMD's CityMD clinics are seeking a Patient Service Representative (PSR) to warmly welcome incoming patients and deliver exemplary customer service. You will register patients and coordinate with the team to ensure timely turnarounds.

You will handle inquiries, complete paperwork, enter patient data, verify insurance, process co-pays, and escalate issues to the Billing department as needed. A high school diploma and strong communication skills are required.